Frequently Asked Questions (FAQs) for Care Seekers

1. How do I register as a care seeker on Ujatcares?

Simply head to the 'Sign Up' section on our homepage, Search your need and you will have care providers’ list fpr you, your pets & for your plants as well. Within minutes, you'll be set to search for your ideal care provider.

2. Is there a fee for care seekers?

No, Ujatcares offers its platform for care seekers entirely free of charge. You only pay for the care services you choose to avail from providers.

3. How can I trust the care providers on Ujatcares?

Every care provider on our platform undergoes a thorough verification process. Additionally, you can check their reviews, ratings, and credentials listed on their profiles to make an informed decision.

4. Can I change or cancel a service once booked?

Yes, you can. However, cancellation policies might vary among providers. We recommend checking with the specific care provider or reviewing our platform's cancellation policy.

5. How do I communicate with care providers before availing their services?

Ujatcares provides an integrated messaging system where you can directly chat with care providers, ask questions, and clarify any concerns before making a commitment.

6. What if I'm not satisfied with the services received?

Your satisfaction is our priority. If you face any issues, please reach out to our support team. We will facilitate communication between you and the provider or help in finding a better match.

7. How do user reviews work on Ujatcares?

After availing a service, you'll have the option to review and rate the care provider. Honest reviews help our community make better decisions and ensure quality services for all.

8. Is my personal data safe with Ujatcares?

Absolutely. Your privacy is our utmost priority. We employ robust security measures to protect your data and never share it without explicit consent.

Frequently Asked Questions (FAQs) for Care Providers

1. How do I sign up as a care provider on Ujatcares?

Head to the 'Sign Up' page, select 'Care Provider', and follow the step-by-step instructions. Once registered, you can set up your professional profile to attract potential care seekers.

2. Is there a registration fee for care providers?

Registering on Ujatcares is free. However, we do offer premium listing options and additional features at a nominal cost to enhance your visibility on the platform.

3. How do I set my service rates?

You have full flexibility to set your service rates. Once you're in your profile dashboard, you can specify your charges based on hourly rates, packages, or individual services.

4. How does Ujatcares handle payments?

Payments are streamlined through our secure platform. Once a care seeker avails of your service, the payment is processed, and the amount, minus any platform fees, is transferred to your registered account.

5. Can care seekers review and rate my services?

Yes, care seekers can leave reviews and rate your services after their appointment. Positive reviews can enhance your profile's credibility and attract more clients.

6. How can I enhance my visibility on the platform?

Ujatcares offers various promotional tools, including featured listings and advertisements. Additionally, regularly updating your profile and collecting positive reviews can improve your ranking in search results.

7. What should I do if there's a dispute with a care seeker?

Our platform emphasizes transparency and fairness. In case of any disputes, reach out to our support team. We will mediate to ensure a fair resolution for both parties.

8. How do I update or modify my services?

Log in to your account and navigate to the 'Profile' section. Here, you can add, modify, or remove any services or packages you offer.